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Fragen zu Tarifen, eSIMs, Nummern oder Tele Agent — schreiben Sie uns. Ein Mensch antwortet auf jede Nachricht.

support@esimgomobile.com

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Systemstatus prüfen

Request a call

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Hinterlassen Sie Ihre Nummer und ein Zeitfenster — wir rufen Sie zurück.

FAQ

Frequently asked.

Ist esimgomobile live?
Ja — Tarife sind mit echtem Checkout aktiv, Ihr Dashboard wird nach Ihrem ersten Kauf freigeschaltet, und ein Mensch antwortet auf jede Nachricht.
How do I install an esimgomobile eSIM?
After purchase you get a QR code instantly. iPhone: Settings → Cellular → Add eSIM → scan. Android: Settings → Network → SIMs → Add eSIM → scan. Your dashboard can re-issue the code anytime.
Why do you need my ID?
Real phone numbers are regulated. Carriers require identity verification before issuing numbers in most countries — we collect it once at signup and handle the compliance.
What is Tele Agent?
Our AI receptionist: it answers your business calls 24/7, books appointments into your calendar, takes messages and sends you a summary after every call. Details on the Tele Agent page.
Can AI agents use esimgomobile?
Yes — that's a core use case. Agents get API keys and our MCP server to buy data, provision eSIMs, rent numbers and manage Tele Agent programmatically. See Entwickler.
How do I request a support call?
Nutzen Sie das Rückruf-Formular auf dieser Seite. Wir stellen jede Anfrage in eine Warteschlange und rufen Sie in Ihrem gewählten Zeitfenster zurück.
Do you offer phone support?
Ja — fordern Sie oben per Formular einen Rückruf an oder erreichen Sie uns jederzeit per E-Mail. Tele Agent ist unser KI-Rezeptionist für Ihre Geschäftslinien, nicht unsere Support-Hotline.
What are your support hours?
Unser Support-Team ist zu Geschäftszeiten erreichbar und wir prüfen täglich E-Mails — ein Mensch antwortet auf jede Nachricht.
Can I get help in my language?
Yes — we support the same six languages as this site: English, Spanish, French, German, Portuguese and Japanese.
How do I contact support?
Email support@esimgomobile.com — we reply to every message.

Die App von innen

Das Produkt ganz nah.

Ein visueller Rundgang für diese Seite — Mockups des exakten Erlebnisses plus Fotografie aus der Praxis.

vs roaming
esimgomobile eSIMone price
Carrier roamingper-day fees
10 GB · 14 days · Support & Contact
Der ehrliche Vergleich auf Support: ein Prepaid-eSIM-Preis gegen Carrier-Roaming.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Tele Agent
“Setting up your Support & Contact line…”
KI-Voice-Agent auf Support — Antworten gesprochen, nie ein Support-Ticket.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
27%
data left
Nutzungsring auf Support — 27 % Daten übrig: Die Zahl, die Reisende am häufigsten checken.
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
Language
EspañolFrançaisDeutsch
Sprachwähler auf Support — Español, Français, Deutsch: Die App spricht sechs Sprachen.
  1. 1Signal widget: network generation and destination, always visible.
  2. 2Five bars, zero ambiguity about what you're connected to.
esimgomobile.com
Dashboard
Active eSIMs2
Data left50 GB
Current citySupport & Contact
Web-Dashboard auf Support: jede eSIM, jede Reise, 50 GB übrig — ein Screen.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
a view of the ocean from the balcony of a hotel
Your trip is calling.
Get your eSIM
Live now · no waitlist
„Your trip is calling.“ — die CTA-Karte auf Support: Tarife jetzt live, keine Warteliste.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
Why travelers pick it
  • 24/7 support
  • One-tap top-up
  • 5G where available
Warum Reisende Support wählen: 24/7 support, One-tap top-up, 5G where available.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
esimgomobile.com
man using laptop computer
Support & Contact
Travel guides · 8 min read
Aus dem Blog: „Support & Contact“ — Reiseguides in etwa acht Minuten.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
Recent speeds
Mexico City269 Mbps
Mexico City268 Mbps
Rome301 Mbps
Aktuelle Speeds für Support — Mexico City, Mexico City, Rome: illustrative 5G-Werte, keine Live-Messungen.
  1. 1Mockups illustrate the product flow — captions describe what's real.
  2. 2Figures labeled as examples show sample data, never live telemetry.
Coverage
195
destinations live
Support & Contact5G ready
Check coverage
Abdeckung auf einen Blick für Support: 195 Ziele live, schnellstes lokales Netz von allein gewählt.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
esimgomobile.com
Checkout
Atlas 20GB — Support & Contacttotal
Taxescalculated
Pay securely
256-bit encrypted · Amazon Pay
Sicherer Checkout auf Support: Atlas 20GB, voller Preis vorab, kein Kleingedrucktes.
  1. 1The dashboard keeps every eSIM, every trip, in one place.
  2. 2Rows show data left, days left and current city at a glance.
Atlas 50GB
50 GB · 60 days
Support & Contact
Atlas 50GB — 50 GB · 60 days, prepaid und bereit auf Support.
  1. 1Signal widget: network generation and destination, always visible.
  2. 2Five bars, zero ambiguity about what you're connected to.
Virtual number
+1 205 342 1664
Routes toSupport & Contact
SMS + voiceEnabled
Ihre zweite Leitung auf Support: +1 205 342 1664 — echte Nummer, SMS und Sprache aktiviert.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
$8
entry monthly plan
launch fact
Start-Fakt zu Support: $8 entry monthly plan — eine feste Zahl, keine Live-Telemetrie.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Speed test
492Mbps
5G · Support & Contact · 84 ms
Illustrative Speed-Anzeige auf Support: 492 Mbps, 84 ms — Beispielwerte, keine Live-Messungen.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
Support
How does Support work?
Enter your trip details and get an instant answer — no account needed.
Support-Snippet — Support: Was es tut, in einer ehrlichen Antwort.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
Network
5G
Support & Contact connected
Netz-Widget für Support: 5G, volle Balken — null Unklarheit über die Verbindung.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
eSIM installedYour Support & Contact plan is ready.
Push · just now
Push-Benachrichtigung auf Support: eSIM installiert, Tarif bereit zur Aktivierung.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
Launch facts
195destinations live
31free tools
$8entry monthly plan
Start-Fakten zu Support — 195 destinations live, 31 free tools, $8 entry monthly plan: Zahlen, die wir veröffentlichen und vertreten.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
Support & Contact · 5G
Signal-Widget auf Support: Netzgeneration und Ort, immer sichtbar.
  1. 1The plan chip: name, allowance and destination in one line.
  2. 2Everything you need to confirm you're on the right plan.
operators with headphones with microphone working on netbook in room — Support: Goldene Stunde, voll online — Foto-Backups laden vor dem Dinner hoch.
Support: Goldene Stunde, voll online — Foto-Backups laden vor dem Dinner hoch.
evening street view of ginza tokyo s shopping district — Support: Von Bahnsteig zu Bahnsteig: Tickets, Fahrpläne und Taxis in einer Hand.
Support: Von Bahnsteig zu Bahnsteig: Tickets, Fahrpläne und Taxis in einer Hand.
cityscape with multistory house exteriors under cloudy sky — Support: Die Supportseite beantwortet die sechs Fragen, die alle zuerst stellen.
Support: Die Supportseite beantwortet die sechs Fragen, die alle zuerst stellen.
employees having a meeting inside the conference room — Support: Stadtlichter nach Einbruch der Dunkelheit — der eSIM ist die Uhrzeit egal.
Support: Stadtlichter nach Einbruch der Dunkelheit — der eSIM ist die Uhrzeit egal.
a woman with earpods having a meeting with a woman in a video call — Support: Das Willkommen zuhause: eSIM in einem Tipp gelöscht, kein Vertrag zu kündigen.
Support: Das Willkommen zuhause: eSIM in einem Tipp gelöscht, kein Vertrag zu kündigen.
a man having a video call on his laptop — Support: Wechselstube, übersprungen: Das Handy zahlt zum echten Kurs.
Support: Wechselstube, übersprungen: Das Handy zahlt zum echten Kurs.
Emiliano Rodríguez — Support: Der Pendelweg, erledigt: Podcasts geladen, Nachrichten raus, keine Funklöcher.
Support: Der Pendelweg, erledigt: Podcasts geladen, Nachrichten raus, keine Funklöcher.
photo of men talking through laptop — Support: Top-up-Probleme, Installationsstopps, Tarifmathe — alles hier abgedeckt.
Support: Top-up-Probleme, Installationsstopps, Tarifmathe — alles hier abgedeckt.
close up portrait of a young woman typing a text message on mobile phone — Support: Der Aussichtspunkt zur goldenen Stunde: Sonnenuntergang live an alle zuhause streamen.
Support: Der Aussichtspunkt zur goldenen Stunde: Sonnenuntergang live an alle zuhause streamen.
Franco Monsalvo — Support: Support spricht sechs Sprachen — mitten im Gespräch wechseln.
Support: Support spricht sechs Sprachen — mitten im Gespräch wechseln.
diverse coworkers having online conference in modern office — Support: Der Händedruck am Mietschalter: Bestätigungsmail offen, Führerscheinfoto bereit.
Support: Der Händedruck am Mietschalter: Bestätigungsmail offen, Führerscheinfoto bereit.
manhattan cityscape with skyscrapers — Support: Souvenirjagd mit Live-Währungsumrechnung in der Tasche.
Support: Souvenirjagd mit Live-Währungsumrechnung in der Tasche.
AMIT NATH — Support: Streetfood-Stände und Mobile Pay: Dinner bestellt ohne ein Wort der Sprache.
Support: Streetfood-Stände und Mobile Pay: Dinner bestellt ohne ein Wort der Sprache.
vibrant tokyo night street with neon signs — Support: Rooftop-Check-in: Bordkarten und Hotelschlüssel, alles auf dem Handy.
Support: Rooftop-Check-in: Bordkarten und Hotelschlüssel, alles auf dem Handy.
capturing nature with smartphone photography — Support: Der Fix für die meisten Probleme: Flugmodus umschalten, eSIM-Leitung prüfen.
Support: Der Fix für die meisten Probleme: Flugmodus umschalten, eSIM-Leitung prüfen.
view from airplane window over turquoise skies — Support: Die Foodtour: jede Empfehlung vor Ort nachgeschlagen.
Support: Die Foodtour: jede Empfehlung vor Ort nachgeschlagen.
group of people using laptop computer — Support: Die Red-Eye-Erholung: Hotel-Early-Check-in mitten im Flug arrangiert.
Support: Die Red-Eye-Erholung: Hotel-Early-Check-in mitten im Flug arrangiert.
MEHMET AYTEMİZ — Support: Grenzübertritte ohne Papierkram: Ausweisfotos auf dem Handy gespeichert.
Support: Grenzübertritte ohne Papierkram: Ausweisfotos auf dem Handy gespeichert.
Mountain Covered with Snow — Support: Regentag-Backupplan: Indoor-Attraktionen vom Hostelbett recherchiert.
Support: Regentag-Backupplan: Indoor-Attraktionen vom Hostelbett recherchiert.
a view of new york — Support: Wandern auf dem Grat: Trailkarte offline, Notfallnummern gespeichert.
Support: Wandern auf dem Grat: Trailkarte offline, Notfallnummern gespeichert.

Explainer

Support & Contact: the full picture

Everything on this page exists to answer one question well: how does esimgomobile fit into your trip? The sections below go deep so you never need a second tab.

The long version is the rest of this page — plans, mechanics, edge cases and honest trade-offs, written the way we'd explain it to a friend.

The short version: prepaid travel eSIMs across 195 destinations, installed by QR code in two minutes, managed from a dashboard, with an AI agent on call when you need a human-style answer fast.

Explainer

How it works, step by step

  1. Pick your plan
    • Choose data for your trip length — 5 GB covers a long weekend, 20 GB a fortnight, 50 GB or Unlimited a month of heavy use.
    • Checkout takes about two minutes through the secure Amazon Pay checkout.
  2. Scan the QR code
    • Your eSIM arrives instantly. Open your phone camera, scan, and the plan installs itself.
    • No store visit, no plastic SIM, no waiting for the post.
  3. Land connected
    • Turn on data roaming for the eSIM line when you land — you're online before baggage claim.
    • The eSIM finds the local partner network automatically.

Explainer

Good to know

  • Screenshot your hotel address and booking confirmations — you'll want them with no signal.
  • Keep your home SIM active for two-factor codes from your bank; run data on the eSIM line.
  • Save your eSIM QR code somewhere safe (email it to yourself) in case you switch phones mid-trip.
  • Set a data alert at 80% so a top-up never surprises you mid-trip.
  • Hotspot sparingly: one laptop tethered all day can burn through a week of phone data.
  • Charge your phone before long travel days; weak signal areas drain batteries faster.

These are the details that separate a smooth trip from a stressful one — small, unglamorous, and worth more than any feature list.

Explainer

Why travelers switch

And because everything is prepaid through Amazon Pay, the commercial relationship is simple: you pay for data, you get data, it ends when it ends.

The Tele Agent closes the remaining gap: a question at midnight in a foreign terminal gets an answer in seconds, not a support ticket.

Roaming bills taught a generation to fear their phones abroad. The eSIM generation simply never learned that fear — data is prepaid, visible and finite.

The data room

Every chart that matters for Support & Contact.

Support & Contact — data dashboard

The product's headline numbers, switchable by dataset.

195
destinations live
global footprint
4
Atlas plans
prepaid, no contracts
~2 min
typical install
QR scan to online
6
app languages
EN ES FR DE PT JA
Atlas 5GB: 5 GB over 30 days — Weekend breaks & light useAtlas 5GB 5 GBAtlas 20GB: 20 GB over 30 days — Two-week trips & daily useAtlas 20GB 20 GBAtlas 50GB: 50 GB over 60 days — Remote work & hotspottingAtlas 50GB 50 GBAtlas Unlimited: Unlimited over 30 days — Heavy use, zero meteringAtlas Unlimited Unlimited
Atlas 5GB: 30-day validityAtlas 5GB 30 daysAtlas 20GB: 30-day validityAtlas 20GB 30 daysAtlas 50GB: 60-day validityAtlas 50GB 60 daysAtlas Unlimited: 30-day validityAtlas Unlimited 30 days
Illustrative — D1: 100% of maxIllustrative — D10: 70% of maxIllustrative — D20: 42% of maxIllustrative — D30: 12% of maxDay 1Day 10Day 20Day 30IllustrativeIllustrative 20 GB burn-down at moderate use.

Hover any bar or point for its exact value. Tabs switch datasets — everything on this panel is computed from live product data unless labeled illustrative.

Support & Contact — data dashboard. Tarifvolumen, Gültigkeitsfenster und eine typische Nutzungskurve für Support & Contact — hovern für exakte Werte.
What your gigabytes meanTypical hourly usage per activityWhat your gigabytes meanTranslate plan sizes into real travel behavior.Maps & navigation≈ 5 MB / hourMessaging & email≈ 20 MB / hourSocial browsing≈ 150 MB / hourVideo calls≈ 600 MB / hourHD streaming≈ 1.5 GB / hourTypical usage rates — actual consumption varies by app and quality settings.
Data usage guide. Gigabyte in Stunden übersetzt — der Support-Nutzungsguide.
Who it's forFour travelers, one toolWho it's forBuilt for real trip shapes, not personas.1The planner
Compare before you commit — know the right plan weeks ahead.
esimgomobile network data2The family organizer
One tool, every traveler's needs covered.
esimgomobile network data3The last-minute flyer
Answer in minutes, eSIM installed before boarding.
esimgomobile network data4The remote worker
Size data for video calls and hotspotting with confidence.
esimgomobile network data
Use cases. Planer, Sprinter, Remote-Worker, Familien — für wen es ist.
Questions, answeredThe six things everyone asks firstQuestions, answeredShort answers, no sales pitch.Which phones work?
Any carrier-unlocked, eSIM-capable iPhone or Android.
Do I keep my number?
Yes — WhatsApp & iMessage keep working on your existing number.
Does hotspot work?
Yes — share your connection with laptop or tablet.
How fast is setup?
About two minutes: plan, QR scan, done.
What if data runs out?
80% alert, then one-tap top-up. No bill shock.
Is it a contract?
No — prepaid. Service simply stops instead of charging extra.
FAQ at a glance. Noch neugierig? Der Tele Agent beantwortet alles andere sofort.
Support & Contact: capability profileWhat the tool is good at — illustrative profileCapability profileFive strengths, ranked by what users feel first.Shares wellsend the answer to travel companionsPrivate by designyour inputs stay in your browserAlways currentreflects live plans and coverageInstant resultsno waiting, no signupMobile friendlyworks on the phone in your handIllustrative profile based on tool design — not measured telemetry.
Capability profile. Gerankt nach dem, was Reisende zuerst bemerken, nicht nach Marketingpriorität.
Get connected in three stepsFrom purchase to online in about two minutesGet connected in three stepsNo store visit, no plastic SIM, no waiting for the post.1Land connectedSwitch the line on when you arrive — online before baggage claim.2Pick your planChoose data for your trip — checkout takes about two minutes.3Scan the QR codeThe eSIM installs straight onto your phone. No store, no plastic SIM.
Three-step setup. Drei Schritte, etwa zwei Minuten — das Support-Ritual, kein Ladenbesuch.
How Support & Contact worksFour steps from question to answerHow this tool worksBuilt to answer one question well.1Get the answerClear result with next steps — save it or act on it.2Enter your detailsTrip, data needs, destination. The tool does the math.3Apply itJump straight to the plan, setting or page it points to.4Open the toolNo account needed — it loads instantly in your browser.
Tool walkthrough. Support, entmystifiziert: öffnen, eingeben, antworten, handeln.
Pro tipsFour habits of the always-connectedPro tipsSmall habits, big difference.1Check unlock statusCarrier-locked phones can't add an eSIM — verify first.2Download offline mapsThey save data and work in dead zones.3Install before you flyAirport Wi-Fi is the worst place to set up connectivity.4Keep home SIM for 2FABank codes still arrive while data runs on the eSIM.
Pro tips. Veteranen machen alle vier, ohne nachzudenken.
Network at a glanceCoverage facts, network-wideNetwork at a glanceThe numbers that matter before you buy.195destinations liveesimgomobile network data5Gwhere available, auto-selectedesimgomobile network data6app languagesesimgomobile network data2 mintypical install timeesimgomobile network dataPlus: local numbers where available, hotspot included, 24/7 support.Prepaid only — when the plan ends, it simply stops. No contracts.
Coverage facts. Ziele, 5G, Sprachen, Installationsspeed — die Zahlen, die vor dem Kauf zählen.
Every plan includesNo tiers of basic dignity — these ship with all plansEvery plan includesThe baseline is generous on purpose.5G where availableFastest local partner network, selected automatically.24/7 supportReal humans plus the Tele Agent, around the clock.One-tap top-upMore data in seconds — no new QR code.6 languagesThe app speaks your language, wherever you're from.Keep your WhatsAppYour existing number keeps working on the data line.Hotspot includedShare with your laptop or tablet at no extra cost.
Included with every plan. 5G, Hotspot, WhatsApp-Kontinuität, Top-up, Support, sechs Sprachen — alle Stufen.
Plan comparison matrixEvery plan for every destination we cover — data, validity, best fitPlans at a glanceFour prepaid plans cover every kind of trip to every destination we cover.PLANDATAVALIDITYAtlas 5GBWeekend breaks & light use5 GB30 daysAtlas 20GBTwo-week trips & daily use20 GB30 daysAtlas 50GBRemote work & hotspotting50 GB60 daysAtlas UnlimitedHeavy use, zero meteringUnlimited30 days
Plan comparison matrix. Wochenend-Schlücke, Zwei-Wochen-Daten, Arbeitsmonat-Schlücke oder Unlimited — nach Reiseform wählen.

Starte deine Reise online

Schließe dich Tausenden Reisenden an, die verbunden landen. Deine eSIM ist in zwei Minuten installiert.

Tarife ansehen Mit dem Tele Agent sprechen

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